Tranceforming Conversations: How to Make Conflict Productive

Have you ever found yourself in an argument with a colleague and wondered how you got there - or more importantly, how to find your way out? Have you encountered personality clashes or ‘difficult people’ and come to dread those interactions? Encountering conflict is both uncomfortable and inevitable, but it is possible to transform disagreement and difference into a positive outcome.

Join us at this informative session, co-hosted with LSEG, where we turn ‘difficult conversations’ into productive conversations that support issues being dealt with quickly and assertively, driving positive outcomes.

Key Takeaways

• Understand where conflict comes from
• Identify strategies and tools to minimise conflict
• Discover the ‘Tranceforming Conversation’ model to use when other strategies haven’t resolved the issue
• Identify High Conflict People and how to engage them