Transforming Conversations: How to Make Conflict Productive
Have you ever found yourself in an argument with a colleague and wondered how you got there - or more importantly, how to find your way out? Have you encountered personality clashes or ‘difficult people’ and come to dread those interactions? Encountering conflict is both uncomfortable and inevitable, but it is possible to transform disagreement and difference into a positive outcome.
Join us at this informative session, co-hosted with LSEG, where we turn ‘difficult conversations’ into productive conversations that support issues being dealt with quickly and assertively, driving positive outcomes.
- Understand where conflict comes from
- Identify strategies and tools to minimise conflict
- Discover the ‘Transforming Conversation’ model to use when other strategies haven’t resolved the issue
- Identify High Conflict People and how to engage them
Dorothy McKinney (BA, DIA, FCIPD) has worked in Human Resources for more than 40 years in a wide range of sectors and is a trained mediator and expert workplace investigator.
Her company, founded in 2012, has grown significantly over the years and she now manages a team of twenty-five expert HR professionals delivering a range of HR Business Partnering services to clients at both strategic and operational levels. Dorothy’s down-to-earth and calm approach to complex workplace situations brings a sense of trust and optimism to clients and they are always assured that a solution will be reached which addresses the needs of the business and demonstrates best practice as well as treating all with dignity and respect.
Dorothy was brought up in Northern Ireland during The Troubles and experiences from these times have driven her passion for fairness, equity and ‘doing the right thing’. In support of this, her company provides pro bono support to clients in areas including assisting victims of domestic abuse in the workplace as well as advocating the ‘active bystander’ approach to support culture change and reduce bullying in the workplace.
This virtual event will be delivered via Zoom - please register with us in advance of the session to ensure you receive the joining instructions.