An interview with Susan Allen - Head of Retail Distribution, Santander (UK)
We are thrilled that Susan Allen has agreed to be our next High Profile Speaker, please join us to learn more about her career, the highlights and challenges along the way and, of course, her advice for our members. This is a relaxed interview with the opportunity for questions from our members and networking afterwards.
Susan Allen has been Head of Retail Distribution at Santander (UK) since 2017. She previously held the position of Chief Transformation Officer and joined Santander UK Plc as Managing Director, UK Banking in 2015. Prior to this, Susan was the CEO, Customer Solutions Group, Commercial and Private Banking at RBS, which included the UK asset management, invoice finance, cash and trade businesses supporting a wide range of businesses from SME’s to major international corporates. Susan has worked in the Financial Services industry for over 25 years and has extensive experience in Retail Banking, Corporate Banking, Global Banking, Operations and Head Office roles.
As well as a strong focus on customer service Susan is an advocate of diversity in teams. Susan was involved in the creation of the Focused Women’s Network for RBS in 2005, and was the founding sponsor. Susan is also the Executive Sponsor of the Santander LGBT network and a member of the Advisory Board of Women in Banking and Finance.
18:30 Interview with Susan Allen including Q&A