A LEADER’S GUIDE TO HANDLING DIFFICULT BEHAVIOUR
Have you ever heard a colleague say something that made you think ‘I can’t believe they just said that!’ or ‘Someone should speak to them before things get out of hand!’. We all have to work with ‘challenging’ people at one time or another. But true leaders know that letting bad behaviour ‘slide’ or hoping it resolves itself never works and unintentionally sends a message to other colleagues about what’s acceptable and what’s not. Bad behaviour, even when it’s just between two people, rarely stays just between those two and sends a ripple effect across teams and creates risk for the whole organisation. As an evolving leader, how best should you respond?
Speaker Dr. Suzanne Doyle-Morris will help us to understand the consequences of negative language, stereotypes and assumptions on teams and individuals.
- Be empowered to challenge inappropriate behaviour with confidence.
- Develop a reputation as a leader who can handle tough people and who challenges and engage effectively with difficult people.
Dr. Suzanne Doyle-Morris is the Founder of InclusIQ Ltd and author of two highly acclaimed books popular in the corporate sector: Beyond the Boys’ Club: Strategies for Achieving Career Success as a Woman Working in a Male Dominated Field and Female Breadwinners: How They Make Relationships Work and Why They are the Future of the Modern Workplace.
Suzanne routinely speaks on BBC Radio 4 and to a range of FTSE 100 companies on workplace diversity issues. Her clients have included Accenture, BBC, BAE Systems, Barclays, Citibank, Clifford Chance, EDF Energy, HP, as well as various industry associations.
Suzanne received her Ph.D from the University of Cambridge, where she focused on the experiences of women working in male-dominated fields. She is a Fellow of both the Professional Speakers Association and the Saltire Foundation. She is accredited by the International Coach Federation and is an Ambassador for Women’s Enterprise Scotland. InclusIQ is one of the very few female led companies in the UK to win two rounds of a SMART award, for their unique and innovate approach to games based learning, now part of their Culture Club Workshops.
6.30pm Speaker - Dr Suzanne Doyle-Morris