Head of Customer Interactions, Santander (UK)
Susan Allen was appointed Head of Customer Interactions in March 2017. She previously held the position of Chief Transformation Officer from September 2015 and joined Santander UK Plc as Managing Director, UK Banking in March 2015.
Prior to this, Susan was the CEO, Customer Solutions Group, Commercial and Private Banking at RBS, which included the UK asset management, invoice finance, cash and trade businesses supporting a wide range of businesses from SME’s to major international corporates.
Susan has worked in the Financial Services industry for over 25 years and has extensive experience in Retail Banking, Corporate Banking, Global Banking, Operations and Head Office roles.
She is an advocate of diversity in teams, and was the inaugural sponsor of the Focused Women’s Network for RBS in 2005. She is the Executive Sponsor of the Santander LGBT network overseeing a significant growth in membership over the last 12 months and a member of the Advisory Board of Women in Banking and Finance. She is also an active sponsor of Returnships, Apprenticeships and Traineeships - encouraging diversity in recruitment.