40th Anniversary Team
Susan has worked in the Financial Services industry for over 25 years and has extensive experience across Retail Banking, Corporate Banking, Global Banking, Operations and strategic central functional roles.
Before joining Santander Susan was the CEO, Customer Solutions Group, Commercial and Private Banking at RBS, which included the UK asset management, invoice finance, cash and trade businesses supporting a wide range of businesses from SME’s to major international corporates.
Since joining Santander in 2015 she has held the positions of Managing Director, UK Banking; Chief Transformation Officer and Head of Customer Interactions. In January 2019, she was appointed to Head of Retail and Business Banking and sits on the Executive Committee and Santander UK Board. Her responsibilities encompass the leadership of Santander’s retail contact centres, branches, provision of mortgages, wealth and private banking and Cater Allen services.
Throughout her career Susan has been a champion of diversity and inclusivity and is currently the Executive Sponsor of the Santander LGBT network. Under her leadership and guidance the network has trebled in membership and been recognised externally for its progressive achievements. She is also an active sponsor of the Santander Returnships, Apprenticeships and Traineeships, all of which reflect her personal drive and commitment to ensure we have a working environment that allows everyone to thrive.