London Personal Excellence Programme: “Grace Under Fire” – Managing Workplace Conflict

Facilitator: Mark Walsh, Integration Training

Booking deadline: Thursday 14th October

Mark will provide you with an experiential introduction to managing workplace conflict. You will engage in embodied exercises and Non Violent Communication training. Mark will emphasize practical skills that you can use to increase your workplace efficiency, improve your relationships with colleagues and increase your well being.

Learning Outcomes and Practical Takeaways

You will leave with improved conflict management skills that will support their day-to-day work, specifically you will:
* Increase empathy and improve active listening skills
* Increase confidence and assertiveness
* Gain an understanding of the “common-ground” of values and needs beneath conflict
* Learn a distinction between observations and evaluations (especially useful for appraisals)
* Have the ability to “centre” in conflict
* Gain a great awareness of your moods and emotions and those of others
* Increase your skill in making requests in conflict situations
* Have a plan of action for ongoing learning and development in the area

Mark Walsh leads Integration Training specialising in leadership, stress management and conflict resolution training. In addition to corporate training Mark has a background in psychology, martial arts, coaching and non-profit sector work in areas of conflict such as East Africa and The Middle East. He values an interactive and integral approach to training incorporating language, the body and emotions http://integrationtraining.co.uk, mark@integrationtraining.co.uk 07762 541 855

For further information and to book, please email ann.leverett@wibf.org.uk